Service and Usage Agreement

VIHYPER is a virtual distance sales contract between IT services and the customer.

SERVICE AGREEMENT

“Vihyper” / “vihyper IT services”, which operates as a service provider on electronic media, and the person who receives services from it, orders, receives support and provides all its activities by the service provider, will be referred to as “service Alan and customer” in the continuation of the contract.

1-SUBJECT OF THE CONTRACT

Business the content of this agreement is that it contains elements that will help the Customer be careful about the uses offered by the service provider, as well as make the customer aware of their rights.

2-VALIDITY PERIOD OF THE CONTRACT

The validity period of this Agreement begins to apply as a result of the customer ordering the company providing the service, choosing the period of service (monthly / 3 months / 6 Months/1 Year/2 years/3 years ) when the service company makes a payment using payment channels (Online payment/wire transfer & EFT/) or committing to do so without payment. The contract expires after the customer does not have any amount to pay when the service period ends.

3-PRODUCTS AND SERVICES IN THE CONTRACT

Vihyper that is sent to the customer use to host Physical server and/or belonging to vihyper (hosting, reseller web hosting, virtual servers, physical servers, mail server IP address), and General Services Other than within the parentheses) in the contract are not included, but sold the electronic vihyper by reading declares that it accepts the terms of use of all services.

The customer pre-notification electronically by confirming the contract before the distance contract; address, order products and services, the basic properties, including taxes pay the price and payment information accurate, complete, will confirm that.

4-DELIVERY METHODS OF PRODUCTS AND SERVICES IN THE CONTRACT

The physical server sent to be hosted and used by the customer will be securely hosted on the Cabinet that vihyper serves. As a result of orders and payments made by the customer to use the services owned by vihyper and provided by vihyper, the customer's products and services www.vihyper.net it sends it to the e-mail address contained in the customer registration created by the customer on the website.

5-VIHYPER'S responsibilities in the contract

vihyper will provide the services transmitted as an order at the request of the customer if the payment has been made in advance. For payments that are not made in advance, vihyper is not obliged to provide services by not having to wait until the day the customer undertakes to pay.

after orders made by the customer from electronic media, vihyper will deliver the product to the e-mail address on the record created by the customer on the website owned by vihyper and start the service. The customer is responsible for any damages caused by incorrect e-mail or personal information related to the delivered product.

vihyper operates the technical problems of the customer within the limits of the services it provides www.vihyper.net it will receive it in writing under the “support request” section and respond to the received requests under the “support request” section. The scope of technical support is limited only to the service provided.

In operating systems applicable to physical and virtual servers, the software and services installed by the customer, except for the operating system included in the service delivered by vihyper, are outside the scope of technical support.

In order for the customer to hold vihyper responsible for these services, they must have purchased the managed server service. The customer receiving the service must comply with the technical support requirements in the contract offered by vihyper.

during the service provided by vihyper, the main backbone problems that occur on the network it serves, server failures, data center or customer failures and maintenance work, etc. it is not responsible for any resulting outages.

In accordance with this article, the subtlety of performing maintenance work is not accepted because the customer receives better service.

vihyper offers free backup service only on HOSTING and RESELLER services in case of backup included in the services it provides. Physical server, virtual server, etc. Free on the services, does not offer any backup service at your request. All reserves within these services belong to the customer himself. If it is on any data that will be lost due to hardware problems, vihyper will not be responsible and will be considered a problem of the customer who has a backup obligation.

in vihyper backup services, only if the backup service contained in the adjustable customizable services included in the received services is received, the customer will receive backups and can be held responsible for any problems that may occur.

at the same time, vihyper offers free HOSTING backups without charge due to its own request due to the service due to the missing backup or deletion of the desired backup, etc. he will not be liable for Force Majeure.

6 - CUSTOMER'S RESPONSIBILITIES IN THE CONTRACT

In accordance with this Agreement, the parties ' personal data that is directly related to the establishment of the agreement

It can be processed in accordance with the Personal Data Protection Law No. 6698 and dated 24.03.2016. In this sense, the customer's T.C identification number, first name, last name, e-mail address, address; if the customer is a legal person, information about the tax office and tax number is also received. This information, the establishment and execution of the contract

it is necessary for the information; the contract is activated electronically, with the approval of the phrase I read and accept the contract when receiving services.

Customer buys services vihyper.net.tr it agrees and undertakes to use it in accordance with the terms of use of the service contained on it.

All problems arising in connection with the installation, adjustment and use of Information, documents, software, licenses contained in the service are the responsibility of the customer and vihyper is not responsible under any circumstances for the problems arising in all these specified details.

3.web hosting and server services received by the customer. Party services, harmful content, shares, T.C vihyper cannot be held responsible in any way for its presence and placement in elements that are outside the laws, in case of problems caused by these reasons, the customer declares that it has accepted the agreement as valid. vihyper reports that it will forward customer information to the necessary institutions and organizations to resolve the problem caused by the problems that occur.

Accordingly, the services received are included in the above T.If the hosting of content that does not comply with C laws is detected by vihyper, it may be suspended without warning.

Customer agrees and undertakes that vihyper has the right to take the necessary interventions without any notice and to remove the member from the service, to terminate his membership if he violates the rules.

7-FEE, PAYMENT AND REFUND IN CONTRACT

Customer, for the service he will receive, placed on the order screen or “vihyper.net/hesap-numaralarimiz.html " money transfer/EFT to the bank accounts located on it, online payment on the order screen must again pay in advance before receiving services through papara on the order screen.

In case of problems received by the customer but not paid within the time frame committed by the customer, vihyper will contact the customer. After the customer transfers a time period further than the time period he has committed, vihyper may apply a 10% delay interest to the customer due to the exchange rate difference during the service and support period he has provided.

No. 3095 of the law on legal interest and default interest, in a business transaction is higher than the interest rate with the interest rate to be applied and accepted this clause, the parties default interest rate as the interest rate to be applied in a business transaction agree that by law will apply. The client declares, accepts and undertakes to pay interest, attorney's fees and all other legal expenses in accordance with the provision of this agreement in advance without the need for a warning and notice if vihyper files a lawsuit or enforcement action for any receivables arising from this agreement.

vihyper offers a refund within 3 business days. The service to be returned must not be damaged by the customer in any way. As a result of errors made by the customer, the failure of vihyper to intervene in factors that are not covered by technical support will not be considered as a reason for return.

In accordance with the service agreement, the scope of technical support was mentioned in detail and it was declared that it was accepted and committed by the customer when he approved the service agreement.

All general content related to refund the customer, vihyper.net it can be reached through the product return agreement located on it. This article contained in the content of the service agreement is provided to the customer for informational purposes only. The customer who has stated that he / she has accepted the service agreement agrees that he / she has also read the product return agreement.

8. Resource Usage
CUSTOMER;
4.1 100% or more of the system resources used in the service purchase cannot be used for 180 seconds or more. Sites that constantly use 100% are reduced to a hard limit with a 25% processor. Limits vary according to the given cpu and features.
4.2 except for the content of the website, content unrelated to the website shall not be held.
4.3 images, videos, and personal content cannot be stored under the music gallery.
4.4 it cannot be used for archival purposes for all types of content.
4.5 files for sharing cannot be hosted (zip, rar, etc. Files with extensions)
4.6 Disk usage size 5 GB or higher backups of websites are not taken by the system.
4.7 the database service cannot be used as a remote server.

9-COMMISSION IN CONTRACT

The customer buys Online and by EFT/wire transfer, including all purchase transactions made on vihyper.

In online payment transactions, vihyper, which has an automated invoice cutting system, does not reflect any amount in its online payments to the customer.

vihyper reflects the deductions made by the intermediary virtual pos company by collecting and deducting the amount of the online payment deduction from the overpayment or balance transactions made by the customer by wire transfer / EFT methods.

10-taxation

vihyper's service vihyper.net current tax laws applicable to the Republic of Turkey apply to your purchases made through it.

In addition to all services, 18% VAT is reflected. Current pricing and situations arising from changes in tax laws are not the responsibility of vihyper and are reflected in the contract.

11-COMPETENT COURTS AND EXECUTIVE OFFICES

Adana courts and executive offices are authorized to resolve any disputes arising during the implementation of this agreement. In addition, the parties accept notices to be made to the address and e-mail address provided under this agreement; they are obliged to notify the other party of changes to the contact information no later than 7 days. Otherwise, the notification or mail notifications to be made to the addresses given during the contract shall be deemed to have reached the other party.

THE SERVICE AGREEMENT AND PRODUCT RETURN PROMISES DETERMINED BY VIHYPER IT SERVICES TO OPERATE HAVE BEEN READ BY THE CUSTOMER AND DECLARED ACCEPTED.